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How to make a claim

Our team is here to support you when you need to make a claim. Use the information on this page to determine the appropriate next steps depending on your claim and policy type.

Make a claim

The claims process

At Marsh, we are committed to delivering an efficient and empathetic claims experience. Backed by technical expertise across all insurance classes and claim types, we work to achieve the best outcomes for our clients.

We offer a wide range of insurance solutions, and the process for making a claim can differ across claim and policy types. Use the below guidance to understand how to proceed.

Claim and policy type

Your insurance lines and products will determine the claims process you should follow. Simply identify your insurance below and follow the instructions.

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Business insurance

For commercial heavy motor, property, marine cargo, commercial hull, freight forwarders liability, general liability, marine & transit, financial lines claims and body corporate.

If you need support with business claims, you can contact our Claims Team on 0800 887 123 or email claims.marshnz@marsh.com

Lodge a claim
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Personal insurance

For house, contents, car or boat claims.

To make a claim:

 

Marsh Claims Portal

Experience a new level of convenience and efficiency with the Marsh Claims Portal – a centralised platform designed for Marsh clients. The portal allows you to submit business claims online, track their progress, and enjoy a more streamlined experience.

Create an account Log in

Frequently asked questions

Yes - for business claims you can experience a new level of convenience and efficiency with the Marsh Claims Portal, a centralised platform designed for Marsh clients. This platform allows you to notify your claims to Marsh instantly, wherever you are. Secure document management means you can easily upload and store evidence such as photos, invoices, receipts and reports in a safe repository. Track the progress of your insurance claims in real time, and generate reports.  

If you need more information on the Marsh Claims Portal please:

In some cases, we may be able to help expedite the settlement of eligible property and third-party property insurance claims.

When you lodge a claim through our standard claims form or the Marsh Claims Portal, you will be prompted to provide information to support your claim. If you provide the required information upfront, your insurer may be able to assess and settle your claim more quickly.

To help us assess your claim quickly, please provide:

  • Details of the loss, including description of loss, date, time, location and cause of damage
  • Evidence of loss/damage, e.g. photos or videos and repairer’s report
  • Any CCTV footage if available
  • Quote or repair invoice
  • Police report number if applicable
  • Responsible party details for recovery purposes, including name, address, mobile, email and insurance details
  • Bank details for settlement payment

Marsh values our clients’ feedback to review and improve the services provided by us. Our processes seek to ensure that any issues are dealt with in a fair, timely and transparent manner. 

Please get in touch if you are unhappy with any of our services so that we can try to put things right. You can contact our Claims Team on 0800 887 123 or email claims.marshnz@marsh.com

Severe weather conditions can cause significant property damage, power interruption, landslides, prevention of access and supplier interruption which in turn may cause interruption to your business and loss.

If you've been affected by severe weather in New Zealand, please read more information and advice here.

Marsh Limited (NZBN 9429040918792)(“Marsh”) arranges the insurance and is not the insurer. This page contains general information and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the specific policy wordings and/or Product Disclosure Statements available from Marsh on request. This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. Marsh makes no representation or warranty concerning the application of policy wordings or the financial condition or solvency of insurers or re-insurers. Marsh makes no assurances regarding the availability, cost, or terms of insurance coverage.

LCPA 26/NZ242